Description: National Bestseller Essential lessons in hospitality for every business, from the former co-owner of legendary restaurant Eleven Madison Park. Will Guidara was twenty-six when he took the helm of Eleven Madison Park, a struggling two-star brasserie that had never quite lived up to its majestic room. Eleven years later, EMP was named the best restaurant in the world. How did Guidara pull off this unprecedented transformation? Radical reinvention, a true partnership between the kitchen and the dining room-and memorable, over-the-top, bespoke hospitality. Guidara's team surprised a family who had never seen snow with a magical sledding trip to Central Park after their dinner; they filled a private dining room with sand, complete with mai-tais and beach chairs, to console a couple with a cancelled vacation. And his hospitality extended beyond those dining at the restaurant to his own team, who learned to deliver praise and criticism with intention; why the answer to some of the most pernicious business dilemmas is to give more-not less; and the magic that can happen when a busser starts thinking like an owner. Today, every business can choose to be a hospitality business-and we can all transform ordinary transactions into extraordinary experiences. Featuring sparkling stories of his journey through restaurants, with the industry's most famous players like Daniel Boulud and Danny Meyer, Guidara urges us all to find the magic in what we do-for ourselves, the people we work with, and the people we serve.
Price: 25.45 USD
Location: East Hanover, NJ
End Time: 2024-10-11T15:11:14.000Z
Shipping Cost: 0 USD
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Item Specifics
Return shipping will be paid by: Buyer
All returns accepted: Returns Accepted
Item must be returned within: 60 Days
Refund will be given as: Money back or replacement (buyer's choice)
Return policy details:
EAN: 9780593418574
UPC: 9780593418574
ISBN: 9780593418574
MPN: N/A
Book Title: Unreasonable Hospitality : the Remarkable Power of Giving People more than They Expect
Number of Pages: 288 Pages
Language: English
Publisher: Penguin Publishing Group
Topic: Leadership, Industries / Hospitality, Travel & Tourism, Workplace Culture
Publication Year: 2022
Item Height: 1 in
Genre: Business & Economics
Item Weight: 15.6 Oz
Author: Will Guidara
Item Length: 9.3 in
Item Width: 6.3 in
Format: Hardcover
